How To Get Support?
Dear customers, future customers and Friends!
This support portal is designed to provide you with personalized attention on issues related to customs procedures, government formalities and legal advice in international trade.
Just choose the appropriate department and send us your query. Our specialized team will analyze your case and give you a clear and reasoned answer.
We are passionate about compliance, timely attention and customer satisfaction.
🔹 We promise to reply you in less than 24 working hours.
If you need support with a process or advice, please provide the following:
This contact center is prepared to help you with any questions related to customs formalities, government permits or legal advice in international trade.
To provide you with a better service, be sure to include the following in your request:
- 📝 Full name and company: To identify your case.
- 📦 Type of procedure or service requested: (e.g. customs clearance, import permit, legal advice).
- 🕒 Estimated date of the move or request: This allows us to prioritize according to urgency.
- 📍 Customs or location involved: In case of specific operations (Pantaco, AICM, Manzanillo, etc.).
- 📎 Related documents (optional): You can attach formats, invoices or permissions to help understand your situation.
Confidentiality guaranteed. All information provided will be treated with absolute reservation and used only for the management of your application.
How to write a support message?
Languages accepted:
Please send us your message in English or Spanish so that we can provide you with timely and efficient service.
What should your message include?
To help you accurately, include the following:
- Your full name and company (if applicable).
- A clear description of your request or problem.
- Type of process or service on which you need guidance.
- Reference documents or data (if available).
Our team of experts is ready to assist you with professionalism and confidentiality.
Contact Us
You have doubts about a procedure, need legal advice in international trade or support with customs documentation?
Our team is ready to help you.
- ☎️ Telephones
- Office: (52) 55 58 79 97 32
- Mobile / WhatsApp: (52) 55 1131 3890
- ✉️ E-mail
- [email protected]
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📍 Office Address
- Av. Mexico 189, Del Carmen, Coyoacán, 04100 Mexico City, CDMX
🔹 You can write to us directly or book an appointment.
🔹 We serve from Monday to Friday, 9:00 a.m. to 6:00 p.m.
FAQ`s
How to send my percel?
In Jerquer, you only need to contact us by phone or email. Our team will evaluate your application, schedule collection or receipt in the warehouse, and manage all customs and logistics necessary for the shipment. We take care of the rest!
What is the best way to use Jerquer?
Take advantage of our "door to door" service: we pick up at your company, store under security 24/7, process customs and deliver at destination. ¡ All from one place and with personalized attention!
Why Jerquer is very popualr?
We have more than 15 years of experience, we work with strict standards of legal compliance, we use state-of-the-art technology and we have highly trained personnel in international trade and logistics.
How to get refund from Jerquer?
In case of problems, you can contact us with your guide number. Our customer service team will assess your case and follow up immediately in accordance with our warranty and service policies.
How to receive my percel?
Your goods will be delivered directly to your home or warehouse, as agreed. All our shipments are monitored and you can check the status of the process at any time.
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